Shipping & Returns
Petsonline ships free within the Netherlands for orders over € 49.
For shipping orders under € 49 we charge € 3.95 shipping costs. Your order will be shipped via PostNL as a package, you will automatically receive a Track & Trace code once the parcel has been delivered to PostNL by us.
For some small products we offer you the opportunity to send it by mailbox parcel to you, for which service we charge € 3,50 shipping costs. This is only possible for products that fit without problems in the mailbox (such as small collars, etc.). You will, if applicable, be offered this type of shipment in the cart. You will receive a Track and Trace code.
Note: sometimes you will not receive Track and Trace code, in which case your order will be sent directly to you by our supplier and we do not receive Track and Trace codes. In those cases, the shipping is usually not by PostNL, but by another courier company.
Belgium & Luxemburg
Petsonline ships free to Belgium and Luxemburg for orders over € 49.
For shipping of orders under € 49 we charge € 5,95 the shipping costs. Your order will be shipped as a package via postNL, you will automatically receive a Track & Trace code once the parcel is delivered to PostNL by us.
Note: sometimes you will not receive Track and Trace code, in which case your order will be sent to you directly by our supplier and we do not receive Track and Trace codes.
Europe : For shipping to countries within Europe we charge € 11 , - for the dispatch by registered letter .This is only possible for products that are no heavier than 2 kg. and that fit into a standard envelope.Heavier and / or larger products will be shipped as a package by courier and the actual cost depend on the destination . These costs can be calculated in the shopping cart where the actual shipping options will be shown on the basis of your order.
Outside Europe: for shipment outside Europe, please contact us per email at email@example.com so that we can make you an offer.
In accordance with our terms and conditions, you can return a product within 14 days without giving any reasons (Article 6 and 7), this is done at your own expense. We will refund you within 14 days.
Note that not all articles can be returned or exchanged (Article 8).
Customized products and handmade products made per order are expressly excluded from the right of withdrawal. Also, some products can not be returned for hygienic reasons if the package has been opened : for example, litter trays, scratching posts, clothing, Litter Kwitter, and the Pet Towel can only be returned in its original and unopened package.
Before you return a product, please contact us before by email on firstname.lastname@example.org for the correct address as this may differ from our office address.
Do you return a part of your order ?
If the final order amount, after the credit for the returned goods, does not qualify (any more) for free shipment, normal shipment costs will be added to your invoice. These will be deducted from the credit for the returned goods.